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We make it easy for people to contact your business
Deliver personalised experiences on the channel of your customers’ choice and give your team the tools to make every moment count.
Customers have higher expectations than ever. Give them the choice of channel with social media, chat, SMS, email or a call — and provide a consistent experience no matter how they engage you.
Cloud Solution is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required — even if you want to add voice services.
The last thing you need is for your contact centre software to fail. To ensure your product is running smoothly, check the public-facing status page for live updates and proactive notifications.
Supply Chain Management
S C M Technologies established in 2009 named “S C M System” as an Value-Added Distributor. In 2013 the name is changed to “S C M Technologies” as a System Integrator.
SCM C to providing Contact Center and related solution.
SCM S is managed IT Services Provider or commonly referred to as an outsourced IT department.
SCMC as a member of SCM group established since January 2020 with the objective of providing Contact Center and related solution.
We are committed to provide the best solutions with understanding customer experiences from more than 15 years of our team knowledge.
To be recognized as the Contact Center provider leader with the most innovative in the industry.
At SCMC, we provide our clients with state-of-the-art solution that deliver innovation, top quality service, and outstanding customer experiences. We believe that outstanding customer experience can lead to great customer satisfaction and business result.
Project base Implementation & Customization
All businesses require contact channel for their customer to provide customer service, help desk, or anything that end user want to contact the company.
In digital era only voice contact channel is not enough to service customers. Digital channels like FB, Twitter, Line, and others are important channels.
Capturing all contact channels are not enough to provide the best service to customer. Understanding on what actually customer need is a must.
Manual analysis or evaluation by the human might be bias and slow. With the analytic solution the result will be fast and straight to the need.
More automation and the new solution is not endless.
If you have the problem with MA or having one time investment, we can provide you facilities rental at your site.
We provide not only one contact channel, but also all of interactive channels (Voice and non-voice).
We provide fully outsources for customer service, help desk, telemarketing, collection, and others.
We provide cloud service for agent to work at home or anywhere as needed.
With experiences more than 20 years in the industry
92/56-57D, Sathorn Thani Building 2, 19th Floor, Sathon Nuea Road, Si Lom, Bang Rak, Bangkok 10500
(+66) 02-116-4312 (+66) 02-116-4313
On developing a professional partnership with all of our clients in order to gain a full understanding of their business.
Genesys powers 25 billion customer experiences each year. Their success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust their customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, Genesys build solutions that mirror natural communication and work the way you think. It fosters true omnichannel engagement whether it’s on-premise or in the cloud.
92/56-57D, Sathorn Thani Building 2, 19th Floor, Sathon Nuea Road, Si Lom, Bang Rak, Bangkok 10500