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Welcome to SCM C
We make it easy for people to contact your business
The radically easy, all-in-one cloud contact centre.
Deliver personalised experiences on the channel of your customers’ choice and give your team the tools to make every moment count.
Give customers options
Customers have higher expectations than ever. Give them the choice of channel with social media, chat, SMS, email or a call — and provide a consistent experience no matter how they engage you.
Choose a no-risk solution
Cloud Solution is priced with flexible subscription options that match exactly what your business needs. And there’s no hardware required — even if you want to add voice services.
Trust and transparency
The last thing you need is for your contact centre software to fail. To ensure your product is running smoothly, check the public-facing status page for live updates and proactive notifications.
Our Group
Supply Chain Management
SCM Technologies
System Integrator
S C M Technologies established in 2009 named “S C M System” as an Value-Added Distributor. In 2013 the name is changed to “S C M Technologies” as a System Integrator.
SCM C Technologies
Contact Center Provider
SCM C to providing Contact Center and related solution.
SCM S Technologies
Software Provider
SCM S is managed IT Services Provider or commonly referred to as an outsourced IT department.
About Us
SCM C Technologies
SCMC as a member of SCM group established since January 2020 with the objective of providing Contact Center and related solution.
We are committed to provide the best solutions with understanding customer experiences from more than 15 years of our team knowledge.
Vision
To be recognized as the Contact Center provider leader with the most innovative in the industry.
Mission
At SCMC, we provide our clients with state-of-the-art solution that deliver innovation, top quality service, and outstanding customer experiences. We believe that outstanding customer experience can lead to great customer satisfaction and business result.
Our Solutions
Project base Implementation & Customization
Basic
Starting / Simple
All businesses require contact channel for their customer to provide customer service, help desk, or anything that end user want to contact the company.
Omni
Adding Digital Channels
In digital era only voice contact channel is not enough to service customers. Digital channels like FB, Twitter, Line, and others are important channels.
Customer Journey
Understanding Customer Journey
Capturing all contact channels are not enough to provide the best service to customer. Understanding on what actually customer need is a must.
Contents Analytic
Virtual and Analytic
Manual analysis or evaluation by the human might be bias and slow. With the analytic solution the result will be fast and straight to the need.
Automation
To Advanced and Beyond
More automation and the new solution is not endless.
Our Solutions
Fully outsource Service
Facilities Rental
If you have the problem with MA or having one time investment, we can provide you facilities rental at your site.
Omni channels including global and local social network channels
We provide not only one contact channel, but also all of interactive channels (Voice and non-voice).
Outsource by objective
We provide fully outsources for customer service, help desk, telemarketing, collection, and others.
Agent Anywhere
We provide cloud service for agent to work at home or anywhere as needed.
Analytic
With experiences more than 20 years in the industry
Our References
Driving technology for leading brands
Telephony
Replacement
Replace Telephony Platform for Call Center, Voice & Non-Voice for 4,000 seat
- Pantip
- Web Chat
Call center
& CRM Solution
Consolidate Call Canter solution (Voice – Email – Chat) with CRM system, that connect to GSB’s application.
PABX & Contact Center
Solution
Replace – Maintenance solution for PABX and Contact Center, Internal and External SIP phone for 2,000 number.
The digital service for New Normal
The digital service for New Normal
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Contact Us
Email Us
Our Address
92/56-57D, Sathorn Thani Building 2, 19th Floor, Sathon Nuea Road, Si Lom, Bang Rak, Bangkok 10500
Call Us
(+66) 02-116-4312 (+66) 02-116-4313
Let's talk!
Provide us some details so we can reach out for you. We check our messages daily.
Our Partner
We are proud to partner with Genesys
On developing a professional partnership with all of our clients in order to gain a full understanding of their business.
Genesys powers 25 billion customer experiences each year. Their success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust their customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, Genesys build solutions that mirror natural communication and work the way you think. It fosters true omnichannel engagement whether it’s on-premise or in the cloud.
92/56-57D, Sathorn Thani Building 2, 19th Floor, Sathon Nuea Road, Si Lom, Bang Rak, Bangkok 10500
- (+66) 02-116-4312-13
- [email protected]